Frequently Asked Questions


When is the park open?
Sylvan Heights Bird Park is open Tuesday – Sunday from 9:00 a.m. to 5:00 p.m. in the spring and summer, and 9:00 a.m. to 4:00 p.m. in the fall and winter. The park is closed on Mondays, except for Easter Monday, Memorial Day, and Labor Day. The park is also closed on Thanksgiving Day and Christmas Day.
How much is admission?
For current admission fees, please visit http://shwpark.com/plan-a-visit/hours-tickets/park-hours-tickets.html
Do I need to make a reservation before I visit?
Unless you are bringing a large group, a school group, or would like a guided tour, you do not need a reservation. Simply check in at the Visitor Center to pay admission, pick up your park map, and enjoy the birds!
How long does it take to see the entire park?
We recommend allowing at least two hours for your visit, but some people prefer to stay half a day or more!
How much walking is involved, and are there places to rest?
The park’s trails are approximately one mile in total, with plenty of benches and other places to rest along the way.
Is the park wheelchair and stroller accessible?
Yes. A wheelchair and stroller entrance is located on the right side of the Visitor Center. The majority of the park’s pathways are paved. Visitors with wheelchairs and strollers can access all of the park’s aviaries, and almost all of the nature trails. Our staff would be glad to provide information about the best route around the park when you check in.
Do you have wheelchairs available to use?
Yes, we have non-motorized wheelchairs available in our Visitor Center on a first-come, first serve basis. There is no fee to use these wheelchairs during your visit.
Do you offer guided tours/golf cart tours?
We do! Advance reservations are required for guided tours and golf cart tours, and there is an additional fee. For more information, please visit http://shwpark.com/plan-a-visit/hours-tickets/guided-tours.html
How much of the park is outdoors?
Aside from our Visitor Center, all of the park consists of outdoor, walk-through aviaries and nature trails. We recommend dressing appropriately for the weather on the day of your visit.
What if it rains?
We’re open and you’ll be able to see the birds, regardless of the weather. Rainy days are often the most peaceful at the park! In the event of extreme weather (hurricanes, ice storms, etc.) we may close briefly for the safety of our guests. Please check our social media pages and website for updates after an extreme weather event.
What will the weather be like on the day I visit?
This is one of our most frequently asked questions, and one that’s best left to the meteorologists! If you’re concerned about the weather, please check your favorite weather website/channel before visiting for a local forecast for Scotland Neck, NC (zip code 27874).
Can I feed the birds?
Yes! You can purchase food for hand-feeding the parakeets and flamingos in The Landing Zone, and duck food is available for purchase in the Visitor Center. Please do not bring any other food into the park to feed the birds – they require specialized diets!
What is the best time of year to visit?
Sylvan Heights Bird Park is open year-round, and each season is different! No matter what time of year you visit, you will see many birds from all over the world. Spring and summer are our busiest seasons, with birds hatching and gardens in bloom throughout the park. All of our tropical birds are on exhibit during warm weather, but the waterfowl may not be as showy in the summer. Fall and winter offer a more peaceful experience. Waterfowl are in peak plumage this time of year, and some birds even nest and raise young during the winter. Please note that some of our tropical birds may be off exhibit when daytime temperatures drop below 50 degrees Fahrenheit.
Is food available at the park?
We sell light snacks, drinks, and ice cream bars at the park. We do not have an on-site restaurant, but you are very welcome to bring your own lunch and use the shaded picnic areas in the park. There are also several dining options in and around the town of Scotland Neck. For more information, please visit http://shwpark.com/plan-a-visit/near-the-park/dining.html
Are pets allowed?
No. For the safety of the many rare and endangered birds that call the park home, pets are not allowed in the park. Trained service animals are allowed in most cases, but staff must be notified before service animals enter the park.
Do you offer discounts for large groups/school groups?
We offer a special student rate for PreK – 12th grade education groups and field trips when booked in advance. For more information, or to book a field trip, please visit http://shwpark.com/education/field-trips/field-trips-at-sylvan-heights.html
Discounts are also available for non-school groups of 30 or more. Please visit http://shwpark.com/plan-a-visit/86-group-rates.html
Is photography allowed at the park?
Absolutely! We encourage photography for personal and non-commercial purposes. For more information about photography at Sylvan Heights, including our Photo Policy, please visit: http://shwpark.com/support-us/membership/for-photographers.html
I found an orphaned/injured bird. Can I bring it to the park?
At this time, we are unable to accept any injured or orphaned wild birds. Please do not bring wild birds to Sylvan Heights. Wild birds present a potential health danger to our birds, especially the rare and endangered species. For help with an orphaned or injured bird, please visit: http://shwpark.com/birds-conservation/waterfowl-conservation/a-note-about-orphaned-injured-wildlife.html
I have a pet bird that I can no longer care for.  Can you give it a home?
In most cases, no.  While nearly all of the parrots on site are rescued pets, we receive so many requests to rehome pet birds that we simply do not have the space for all of them.  We accept pet birds in very rare cases, and only if our aviculturists determine that the bird will be compatible in our aviaries. Otherwise, we recommend contacting a reputable parrot rescue organization near you.
How do I get to Sylvan Heights Bird Park?
For directions to the park, please visit http://shwpark.com/plan-a-visit/hours-tickets/directions-to-the-park.html. Please note that many GPS systems do not provide accurate directions to our location – using the link above will ensure accurate directions.